Toughbook reliability plus industry-leading
software applications equal powerful field service solutions.
 Excellent
customer service is about getting the job done right the first
time. Toughbooks support workforce management software programs
by allowing you to:
-
Access customer service histories
instantly
-
Access repair manuals and manufacturers’
updates to solve problems immediately, so repeat visits are
not necessary.
-
Get real-time parts inventory,
tracking and pricing information
-
Accelerate billing cycles and revenue
generation with a single electronic entry of information from
the field, reducing errors and delays caused by the re-entry
of information from handwritten forms.
Technology Business Research, a
premier marketing research firm specializing in the high technology
arena, conducted a survey to determine the state of notebook computer
reliability. The results were astounding.
 "As
a primary computing and communication device for many mobile users,
notebooks have become mission critical. Since 1999 the rate of notebook
damage and the cost per incident have both risen dramatically. As
your notebook fleet continues to expand costs will continue to rise.
System survivability characteristics and the cost of mobility should
be the primary concern of IT managers." 2001 Tech. Business
Research, Inc.
Key Findings:
Based on a survey of 400+ IT Managers, Front Line Managers and Notebook
Users:
- The number of shipped notebooks has increased
by 71% since 1999.
- In this time, notebook damage rates have risen
by 22.5%.
- The top three causes of notebook damage are drops,
liquid spills and objects falling on the notebook.
- 80% of components damage involves screens, cases,
keyboards and hard drives.
- The average notebook damage incident costs $2,900.
Only 28% of the total cost is direct repair parts and labor.
Like never before, mobility is a key issue –
both in terms of productivity and finance. It is essential that computer
design meets the challenges facing mobile workers and addresses the
"hidden cost of mobility."
 Toughbooks
are built with a durability that's designed into every seal, hinge,
keyboard and connector. Toughbooks endure stringent U.S. Military
MIL-STD-810F testing procedures that measure for dust, water,
vibration, extreme temperature and moisture resistance, as well
as drop shock absorption. Toughbooks can take it-day in and day
out.
-
Reinforced, integrated antenna
retracts into case design to protect against damage
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Sealed LCD to provide extra protection
against moisture and dust
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Internal dampers and seals isolate
the LCD from shock, vibration and moisture
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HDD mounted in damping polymers
to help insulate against sudden blows
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Flexible connectors between the
hard drive and system board to protect against the transfer
of shock from drops and bumps
-
Sealed keyboard and touchpad prevent
damage from dust and spills
-
Environmental seals protect the
multimedia pocket, PC card slots and connection terminals from
moisture and dust
-
Full or partial magnesium alloy
casing that protects against bumps, drops and knocks
For more information on the Panasonic Toughbook
solution or to speak with a sales representative, please contact
us:
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